These terms govern your use of the Big Bear Agency website and services.
The service
We provide websites, AI receptionist setup, lead capture, and related digital and marketing services as agreed in your order or subscription plan.
Accounts
You are responsible for keeping your account credentials secure and for activity that occurs under your account.
Subscriptions and billing
Subscription fees are billed in advance through our payment provider (Stripe). You can cancel at any time and your service continues until the end of the current billing period. Setup fees are non-refundable once work has begun.
Acceptable use
You must not use the service for unlawful, harmful, or fraudulent purposes. See our Acceptable Use Policy.
Intellectual property
We retain ownership of our platform and underlying technology. You retain ownership of your own content. You grant us a licence to use your content as needed to provide the service.
Disclaimers and liability
We provide the service with reasonable skill and care but do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, our total liability is limited to the fees you have paid in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under English law.
Termination
Either party may terminate for material breach not remedied within 30 days of notice.
Governing law
These terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of its courts.
Contact
Email hello@thebigbear.app with any questions.